The creation of a massive global marketplace has brought with it an urgent demand for superior quality and competitive customer service. Talented executives who have not only met this demand, but exceeded and thrived upon it, share their perspectives andstrengths throughout this volume. Best of Class features over 50 executives who have made superior service both a priority in and an asset to their companies. Actual case studies of customer service experiences are included for a practical guide to implement Best of Class in your own business or corporation. This compilation features articles from the perspectives of CEOs, senior and middle managers, quality consultants, and general business advisors, all addressing the timely topic of customer service. Это и многое другое вы найдете в книге Best of Class: Building a Customer Service Organization (Executive Excellence Classics) (Ken Shelton)